Questions and Answers

Cars

The car can only be driven by the holder of the reservation and the contract. To add another driver just add the extra additional driver to your rental.
- If possible park the car; - Remove the ignition key; - In these circumstances who make the sign placement (tiângulo) must use the retro-reflector vest (available in the glove compartment) of the vehicle. - Immediately contact the travel assistance number in the vehicle documents folder and then the Way2Azores
-You should always fill out the Friendly Car Accident Statement (DAAA) as fully as possible and call the authorities. -You must report to Way2Azores as soon as possible and deliver all the documentation related to the incident (DAAA and Auto of Occurrence) to the Station.

ALTERAÇÕES / CANCELAMENTOS

Rates can be canceled if they have included the cancellation fee, or if the cancellation fee is purchased from extras and included in the booking. The "BASIC" and "MEDIUM" packages are non-refundable for changing or canceling the reservation. The "PREMIUM" and "TOTAL" packages have the refund fee included. Cancellations must be requested up to 72 hours before the booking date, by sending a request to the email cancels@way2azores.pt, and in this way, you will be refunded the amount paid minus Bank charges and less the cancellation fee of 21, 55€ + VAT. The handling of cancellation requests has a maximum response period of 8 days from the date of receipt of your request to the E-mail: cancellations@way2azores.pt. After your acceptance of the cancellation values, the refund must be processed within a maximum period of 8 days. Changes to reservations have a cost of €15.00, and the change request must be sent to reservas@way2azores.pt.

Reservations / Quotation Requests

-Just we make confirmations in relation to the vehicle category. The way2azores only guarantees the category reserved and not the model.
-No. All vehicle segments have unlimited kilometers.
-way2azores offers a Delivery and Collection Service, through which you will no longer have to go to one of our Stations to pick up or deliver your rental car, which can be delivered and collected in a place of your choice. This service may have a cost and you have requested through our Central Reservation (requires confirmation).
-The mandatory minimum age is 18 years, and for all drivers between the ages of 18 and 23 a Young Driver's Supplement may be applied in some cases in order to drive the car.
- VAT (at the rate in force) - Circulation supplement - Civil liability insurance - CDW insurance (with franchise liability) 1 - robbery protection 2 - Assistance 24h 2 - Unlimited kilometers 1 Variable deductible per segment 2 Except for the Low Cost weekend promotion
All vehicles presented are available, except for special vehicles that require confirmation from the commercial department. If the vehicle of choice is not available, an upgrade will be done in the car, and given a class of vehicle higher than booked. If your reservation goes into overbooking you will be informed in advance.
You can book additional extras online, through the Reservation Center or directly at the moment of picking up the vehicle (upon availability).
-You will receive a confirmation email from way2azores, containing the details of your reservation.
The credit card on basic insurance or medium insurance choice is required for the completion of the rental, they must present the credit card in the driver's name, to leave the franchise of the vehicle when the delivery is made the same. If you choose premium insurance you do not need a credit card. Premium insurance reduces the deductible to 0 euros, so it is not necessary to leave a deposit.

Insurance

When you rent a car, and hire the BASIC package, the deposit serves as a guarantee, and the amount of the claim budget will be the amount payable. When you rent a car and hire the MEDIUM package, they usually have a deductible, which is the amount the customer is responsible for in case of accidental damage to the vehicle. When you rent a car and hire the Premium package, no deposit is required, nor do you need a credit card. Franchising is a common practice with all car rental companies.
You can consult the values by making a reservation simulation, the deposits / deductibles vary according to the vehicle segment and the optional insurance contracted.
When you hire the BASIC Package, insurance against third parties is included in the car rental price, and you are responsible for any damage caused to the vehicle, regardless of the amount of the deductible. When hiring the MEDIUM Package, the CDW insurance with partial coverage of own damages in the event of an accident, TP (theft insurance), the customer can add greater protection to the car rental by adding the insurance proposed in the extras page. With the MEDIUM Package, your liability in the event of an accident is the amount of the deposit held on your credit card. When contracting the PREMIUM Package, the CDW insurance with partial coverage of own damages in the event of an accident, TP (theft insurance) is included in the price of the car rental. extras page. The BASIC, MEDIUM and PREMIUM packages do not include insurance for windows, headlights, rims, tires and damage underneath. The total package has all the coverage included (excluding cases of negligence, use of the vehicle on dirt roads, and driving with alcohol and drugs. You can hire these insurances when you make your reservation on the website, in the extras section.

Payments / Deposits

- Parking fines and any violation of the road code are the responsibility of the hirer, who must pay them before returning the vehicle. - Fines received by way2azores after the terminus of the lease the contract holder is identified with the competent authorities.

Car Pick Up

-Yes, at the time of delivery a thorough verification of the vehicle is carried out by the driver together with an employee in order to update the data contained in the rental agreement regarding the state of the vehicle. -This procedure is repeated in the drop off of the car.
-Driving license, issued for more than one year and valid in the EC -Identification document, passport, identity card / citizen's card;

Drop Off

The rental is covered by the "Full to Full" policy, which means that the vehicle must be returned by the customer with the same amount of fuel as it was delivered to him. It is the customer's responsibility to replace the used fuel.
-The vehicle must be returned until the time established in the contract (with a tolerance of 30m). After this period is charged 1 extra day. Can you extend the rental of your vehicle at any time provided in advance inform the commercial department. -The extension is only made if there is availability of the vehicle.
-If you did not activate the extra (pickup / Delivery at another point) an extra value may be applied, relative to the cost of the Return Rate to the place of origin.
-If you need to contact us regarding any object left inside our vehicles, please contact our Central Reservation. -A way2azores does not accept any responsibility for objects left in the vehicle at the end of the rental.
-You should contact or go to the nearest rental station. -The extension is subject to the availability of the vehicle and additional payment.